A custormer is mad at Best Buy... Are they really the Best Buy

BEST BUY, MY FOOT

Best Buy has some bad policies....
Normally, I would not share this with others, however, since this could
happen to you or your friends , I decided to share it. If you purchase
something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you
return the item with the receipt they will give you your money back if you paid
cash, or credit your account if paid by plastic.

| Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They
have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in
the box, with paper work and cords all wrapped in the plastic. Just as I
received it, including the receipt.
I explained to the lady at the return desk I did not like the way it
could not find store names. The lady at the refund desk said, there is a
15% restock fee, for items returned. I said no one told me that. I said
how much would that be. She said it goes by the price of the item. It
will be $45.00 Dollars for you. I said, all your going to do is walk over and
place it back on the shelf then charge me $45.00 of my money for
restocking? She said that's the store policy. I said if more people were
aware of this they would not buy anything here! If I bought a $2000.00
computer or TV and returned it I would be charged $300.00 dollars restock
fee? She said yes, 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200.00 dollars, she can't give me my
money back!!!

Corporate has to and they will mail you a check in 7 to ten days.!! I said
'WHAT?!'

It's my money!! I paid in cash! I want to buy a different brand..Now I
have to wait 7 to 10 days. She said well, our policy is on the back of
your receipt.

I said, do you read the front or back of your receipt? She said well, the
front! I said so do I, I want to talk to the Manager!.

So the manager comes over, I explained everything to him, and he said,
well, sir they should have told you about the policy when you got the
item. I said, No one, has ever told me about the check refund or
restock fee, whenever I bought items from computers to TVs from Best
Buy. The only thing they ever discussed was the worthless extended warranty program. He I said Well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but I
can give you a 45.00 dollar gift card and you can use it at Best Buy. I
told him if I bought something and returned it, you would charge me a
restock fee on the item and then send me a check for the remaining 3
dollars. You can keep your gift card, I'm never shopping in Best Buy ever
again, and if I would have been smart, I would have charged the whole
thing on my credit card! Then I would have canceled the transaction.

I would have gotten all my money back including your stupid fees! He
|didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads
up on this stores policy, as they don't tell you about all the little
caveats.


It's true! read it for yourself!!

Best Buys return policy

Do you have any stories about bad business practices? Share these with the world. It's the only way change can come about. Many times we do not read the fine prints. Read the fine prints that's where the shockers are always located. Many times we do not bother because the writing's so small and dense - it is for a reason to disguise bad policies.